Refund policy

Refund Policy

Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and photos. We'll arrange a replacement or full refund at no cost to you — no need to return the item.

Wrong Item Received If you received the wrong item, contact us within 7 days with a photo and we'll make it right immediately.

Change of Mind As a small business, we're unable to accept returns for change of mind. Please review your order carefully before purchasing.

Custom & Personalized Items Custom items (such as personalized portraits) cannot be returned unless they arrive damaged or defective.

Refund Processing Approved refunds are processed back to your original payment method within 5-10 business days.